Return and Refund Policy
Return and Refund Policy – L.S Acessory
Introduction
At L.S Acessory, we are fully committed to your satisfaction. Our goal is to ensure that your shopping experience with us is as smooth and enjoyable as possible.
Conditions for Exchange or Return
To be eligible for an exchange or return, the product must be unused, in its original packaging, and accompanied by proof of purchase.
Timeframes
You have up to 7 days from the date of delivery to request an exchange or return of your product.
Procedures
To request an exchange or return, please contact us and we will provide a return tracking code.
Once we receive the item, we will inspect its condition and proceed with either an exchange or a refund.
Defective Products
If you receive a defective or damaged product, please contact us immediately so that we can resolve the issue as quickly and efficiently as possible.
Refunds
Refunds will be processed as soon as we receive and verify the returned item.
The amount will be refunded according to the payment method used at the time of purchase.
Exceptions
Certain items, such as personal hygiene products or customised items, are not eligible under this return and refund policy.
Please contact us for more information regarding exceptions.
Contact
For support or further information about our return and refund policy, please reach out to us through our customer service channels.
Customer Service
Opening hours: Monday to Friday, from 8 a.m. to 5 p.m.
WhatsApp: +44 (75) 6572-7694
Email: lsacessorio2025@gmail.com
CNPJ: 42.693.166/0001-80
Address: R. Pedro Martins, 270, Room 01 – Mini Distrito Adail Vetorasso
CEP 15046-773 – São José do Rio Preto/SP, Brazil